TERMS OF USE

1. General

Kindly review these terms and conditions (the “Terms of Use”) thoroughly, as they govern your access to and/or use of any content, materials, or features/functions provided on this website, including any subpages (referred to as “nauki.co.za” or the “Website”) and/or the Nauki Platform (“Platform”). By accessing or using nauki.co.za and/or the Nauki Platform, you signify your agreement to comply with and understand these Terms of Use. If you do not agree to these Terms of Use, please refrain from accessing or using nauki.co.za and/or the Nauki Platform.

Nauki Care (Pty) Ltd. is the entity responsible for operating the Website and the Nauki Platform (“Nauki,” “we,” “our,” or “us”).

2. Local Access Restrictions

Access to the Website and/or the Nauki Platform is not intended for individuals in jurisdictions where the publication or availability of the Website / Platform and its content contradicts local laws or regulations, based on factors such as nationality, residence, citizenship, or other criteria. Individuals subject to such restrictions or prohibitions should refrain from accessing or using the Website / Platform. By accessing or using the Website / Platform, you do so at your own initiative and assume full responsibility for compliance with applicable local laws and regulations.

3. Disclaimer

The materials and information provided on the Website / Platform are presented “as is,” without any warranties, either expressed or implied. We disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose. We make no representation or warranty regarding the accuracy, functionality, links, or communication on the Website / Platform, nor do we guarantee the absence of defects, errors, or the correction thereof, communication interruptions or interceptions, loss of data, or the absence of viruses or other harmful components.

In no event shall Nauki, its subsidiaries, or affiliates be liable to any party for any costs or damages, whether direct, indirect, special, incidental, or consequential, arising from or in connection with access to or use of the Website / Platform, its functions or features, including browsing or downloading of any accessible information, data, text, images, or other materials, or any linked websites.

Users of the Website / Platform are responsible for assessing the accuracy, completeness, reliability, and usefulness of any opinions, services, or information provided. All information on the Website / Platform is not to be construed as professional advice (legal, accounting, tax, financial, medical, health, etc.) or advice on specific facts or matters. Information and features/functions on the Website / Platform are for informational and educational purposes only, and no liability is assumed for any use or misuse thereof. Users should consult professional advisors regarding their specific circumstances.

While efforts are made to ensure accuracy, safety, and currency, we make no warranty, express or implied, regarding the accuracy or completeness of health, medical, and wellbeing information on the Website / Platform. We accept no liability for any direct or indirect damages resulting from the use of such information. Information on the Website / Platform is not a substitute for medical advice, diagnosis, or treatment from qualified health or medical professionals.

Please refer to any specific disclaimers on or in documents on the Website / Platform.

4. No Offer

Nothing on the Website / Platform should be interpreted as a solicitation, offer, advice, recommendation, or any service to acquire or dispose of investments or engage in transactions. For information about specific products and/or countries, please visit the respective websites. Nothing the Website / Platform constitutes a promise or offer of employment.

5. Forward-looking Statements

The Website / Platform may contain forward-looking statements, representing our expectations of future events based on certain assumptions. While these statements reflect our judgment and expectations at the time of publication, actual developments and results may differ due to various factors. We do not guarantee the accuracy of forward-looking statements on the Website / Platform, and we are not obligated to update or alter them based on new information or events.

6. Intellectual Property

Unless otherwise indicated, all intellectual property rights, including copyrights, in the content, text, graphic images, logos, features/functions, and layout of the Website / Platform are exclusively owned by Nauki and may not be copied, reproduced, posted, transmitted, or distributed, in whole or in part, in any form (electronic or written) without our prior written consent, except as permitted below.

Nothing on the Website / Platform grants a license or any rights to use copyrights or logos. Downloading or printing materials from nauki.co.za or the Platform does not transfer any rights, explicit or implied. However, you may download or print pages from nauki.co.za or the Platform for personal, non-commercial use only, provided you retain copyright notices. Certain documents and materials on nauki.co.za or the Platform may be copyrighted by third parties and are used with permission. Please review copyright notices for such documents or materials.

7. Links, Third-party Content

Links from the Website / Platform to other websites are provided for informational and convenience purposes only. We do not assume responsibility or liability for any linked websites’ content or operation. We do not review or monitor such links. Some linked websites may be subject to different regulations and rules.

A link from nauki.co.za or the Platform to another website (or vice versa) does not imply referral, endorsement, approval, advertising, offer, or solicitation regarding that website, its content, or any products/services advertised or distributed through it. We believe that linking to publicly accessible websites, webpages, etc., is legally permissible and aligns with common internet use expectations.

Some content on nauki.co.za or the Platform may originate from third parties. Such content is typically labelled as third-party content. We do not verify third-party content and do not endorse or reject it. We do not guarantee the accuracy of any third-party content and assume no liability in connection with it.

8. Privacy, Cookies

Please refer to the separate Privacy Policy and Cookies Policy, which are incorporated into these Terms of Use by reference.

9. Submissions to This Site, Monitoring

Subject to our privacy and data protection policy (referenced above), all submissions and transmissions to or through nauki.co.za or the Platform become our property. We reserve the right to use any submitted material (e.g., comments, ideas, concepts) for any purpose, including reproduction, distribution, publication, and posting.

While we are not obligated to monitor submissions or transmissions to or through nauki.co.za or the Platform, including linked websites, we reserve the right to do so. This includes monitoring chat rooms or similar features. Submission or transmission of information does not create a confidential or contractual relationship between you and Nauki.

10. User Conduct

When accessing or using nauki.co.za, you may not:

• Post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, pornographic, profane, or otherwise objectionable information, including any conduct that could constitute a criminal offense or civil liability, or violate any national or international law.
• Post or transmit information or software containing viruses, worms, trojan horses, or other harmful components.
• Interfere with the functioning of nauki.co.za or the Platform or restrict or inhibit other users’ access.
• Use information, software, or materials obtained through nauki.co.za or the Platform for commercial purposes without our prior written consent.
• Post or upload content on nauki.co.za or the Platform, in which you don’t own the respective rights.

You agree to indemnify Nauki for any costs or damages incurred due to inappropriate content uploaded by you as described above.

Any attempt to damage or undermine the operation of the Website / Platform may be in violation of criminal or civil laws. We reserve the right to take legal action against such individuals.

11. Abuse Policy

Abuse includes any conduct, communication, or activity that Nauki deems, at our sole discretion, to be harmful, disruptive, unethical, or inconsistent with the intended use of our services. Such abuse may include, but not be limited to:

• Sending repeated, excessive, or irrelevant queries (“spam questions”) to our professionals or staff.
• Harassing, threatening, defaming, or stalking other users, moderators, or any Nauki professionals.
• Using language or sharing content that is obscene, pornographic, profane, or sexually explicit, particularly if it lacks legitimate medical relevance.
• Engaging in any behaviour intended to bully, intimidate, or otherwise harm an individual or group.

By using nauki.co.za or the Nauki Platform, the user agrees to:

• Refrain from Abuse: You will not engage in or encourage any form of abusive or harassing behaviours directed to our professionals, administrators, or other users.
• Respect Boundaries: You will limit your questions and communications to legitimate, appropriate, and respectfully timed inquiries, as determined by Nauki’s professional standards.
• Comply with Laws: You will abide by all applicable laws, regulations, and these Terms of Use when interacting with our services or professionals.

Enforcement and consequences:

• Monitoring and Investigation: Nauki reserves the right, but not the obligation, to monitor, review, or investigate any communication, post, or activity on the Website / Platform that we suspect violates this Abuse Policy or other Terms of Use.
• Corrective Action: If we determine that your conduct is abusive, we may take any action we consider necessary, including issuing warnings, suspending or terminating your access, removing or modifying content, and notifying law enforcement or regulatory authorities as appropriate.
• No Compensation: If your access is limited or terminated due to abusive behaviour, you will not receive compensation, credit, or a refund, except where legally required.

If you believe you or someone else has been subjected to abusive behaviour on nauki.co.za or the Nauki Platform, please contact us immediately at contactus@nauki.co.za. We will review all reports and take action, at our discretion, in accordance with this Abuse Policy and our Terms of Use.

12. Applicable Law and Jurisdiction

The nauki.co.za Website, the Nauki Platform, and any disputes or claims related to it are governed by South African law, with reference to its principles of conflicts and laws.

These Terms of Use are subject to amendments and changes at any time at our sole discretion. We recommend checking these Terms of Use periodically for updates.

Last updated April 2025.